equipment loan scheme
Zyteq has a range of equipment available for short-term loan only, for the following purposes |
- to enable a person to try the equipment to see if it is a suitable
- for support people to experience programming and setting up the device to determine if this process is manageable
- to replace a piece of equipment which is being repaired by Zyteq (subject to availability and not necessarily the identical model). A hire fee may apply where loan equipment is to replace equipment being repaired.
- NOTE | long term loan is not available
requirements
If you are not a therapist, you will be required to nominate a therapist working with the individual who will be trialing the equipment. This therapist may be contacted regarding the loan. It is important that the equipment trial is undertaken with appropriate supports.
how the loan scheme operates
Contact Zyteq to make a request to borrow equipment. The contact person's name is placed on the waiting list. Waiting times can vary greatly depending on the demand of a particular type of equipment. Waiting time may be from a few days to a number of months.
By preference the contact person should be a therapist, however in some cases direct loans can be made to families and individuals. The contact person will be telephoned when the name has reached the top of the list to be advised that the loan unit will be available soon and to arrange delivery.
The loan unit will usually be Express Posted to a postal address, or couriered to a street address by TNT Air Couriers (overnight or road service) or personally delivered by a Zyteq representative together with a training session if this has been previously arranged. For the loan period, initial training may be provided in some cases. Ongoing support is available via the FREECALL phone number or a local call if in Melbourne.
loan period
The loan period varies depending on the item borrowed. Talaras are generally available for a 4 week period; Tellus Smarts, Bespoke, Tellus Mobi, Zingui, Zavox, Proxtalker, LightWRITERS and Polyanas for up to 1 or 2 weeks and other equipment according to the list or by negotiation. Loans periods are subject to the waiting list at the time. It is important that the loan equipment is utlised over a period when therapy support is available.
cost
There is no cost for borrowing equipment. The only cost incurred by the borrower is the cost of returning the device to South Melbourne by the specified methods, namely registered post, or platinum express post or courier.
terms of the loan
The equipment MUST be returned by the agreed return date, and it MUST be either couriered by a reputable courier company or posted by Platinum Express Post or REGISTERED POST (an additional charge above the cost of postage), or personally delivered to Zyteq in South Melbourne. Please obtain quotes from courier companies especially if you do not have an account. Post is usually more cost effective. After the agreed return date, a period of a few days grace will be given, following which a fee on $100.00 per week will be charged for late return of loan equipment, for 4 weeks, followed by an invoice for the retail value of the item, less any fees paid.
If there are any difficulties with operating the equipment during the loan period, or in returning it by the agreed date, the borrower MUST contact Zyteq immediately.
If a loan of a week or so is not appropriate, another option is an equipment trial. This is a brief opportunity for the potential user to try the equipment on the spot. It is not left with the individual for trial using this option. Usually this would happen when a Zyteq staff member is in your region and able to bring the equipment to you. This is readily available in Melbourne and by negotiation for interstate and country Victoria regions. This is an ideal method to have the equipment presented in a comprehensive manner with accessories and options available and fully explained. Please note: this is not an assessment for equipment.