Orders may be placed directly with Zyteq as explained here or with our resellers listed below.

Selected items are available on-line.  A surcharge applies to on-line orders to cover the credit card/paypal fees.

All official orders must be in writing and may be faxed, emailed or posted.  
Orders are only freighted to Australian addresses.  Please do not place on-line orders from outside Australia.  We can assist by trying to locate your local supplier if required.

Your purchase - our mission

When you purchase from Zyteq, or nominate us as the supplier in your application for funding we will support the ongoing use of the equipment in our mission to make sure that everything runs smoothly.  

We offer :

• Phone support - a freecall number is available for 'over the phone' assistance with any questions you may have for example, for installing the software or troubleshooting any problems that arise
• Web support - instruction guides and tip sheets, downloads of useful resources or information where you can access them
• Face to face – training and support in your own environment with your team, by appointment when we are in your region.  Alternatively Skype can be used for on-line video support. 

Quotes

Please request official quotations by contacting Zyteq by phone or email. On-line quotes can be generated also.  We are happy to discuss your quote to ensure that the correct item has been selected. It is important that configuration options, accessories and model variations are considered. A quotation is a legally binding document which is valid for 30 days. During this time Zyteq is legally bound to supply the item/s at the price quoted. Please note, only a written quote meets this requirement. Quotes provided from other companies or on information documents from assistive technology services do not constitute an official quote from Zyteq. If your quote has expired please contact Zyteq for an updated quote.

DO NOT BASE FUNDING SUBMISSIONS and GRANTS on our price lists without confirming pricing through an official quotation. Written quotations only, are legally binding for 30 days from the date of issue. Verbal quotations are not legally binding, nor are 'quotations' of our pricing gained from other sources, for example, assistive technology resource centres.

Purchase Orders from Organisations or Companies

Official Purchase Orders are accepted from organisations such as schools, hospitals, incorporated associations or companies for example. Upon receiving the order, equipment will be dispatched as soon as possible and an invoice will be issued providing 14 or 30 days payment terms. Stock remains the property of Zyteq until such time as payment is received. A Purchase Order is a legal contract from your organisation to pay on supply of goods.

Online order

Selected products can  now be ordered online and payment can be made using a credit card. This utilises the PAYPAL system but you do not need to have a Paypal account.  If you cannot make the payment online we can process the Paypal payment for you over the phone.  This is a pre-payment system.  A surcharge applies to on-line purchases to cover the paypal/credit card fees.

Personal Orders

Orders being placed by individuals who are paying privately are required to pay prior to the stock being dispatched. Payment may be by “electronic funds transfer” or cheque. See payment methods. The request must be in writing either by fax, post or email.  Credit card payments can be accepted via Paypal.  Please enquire if you wish to use this payment method. A surcharge applies to on-line purchases to cover the paypal/credit card fees.

Third Party Orders - Insurance, Trust Funds, Charitable Organisations, etc.

For these orders we require written documentation from the organisation confirming that they have approved the equipment purchase. We will contact them upon receipt of your order and re-confirm this with them. Their documentation should include your account details or reference, a contact person at the organisation, delivery and invoicing address details. In some cases pre-payment may be required. If there are any questions about your order please contact us on the free call number.

Payments

• payment should be made in full either pre-delivery or on invoice (as described).
• part payments cannot be accepted.
• payments split between two agencies (or agency and private) must both be received prior to stock being dispatched.
• cheques should be made payable to “Zyteq” - should be crossed “not negotiable” - should be posted to the address above with a note containing your contact details.  Money orders from Australia Post are also accepted, but please remember to include your details so we know who the payment is from.
• electronic Funds Transfer [EFT] & Direct Deposit of funds are best transferred by secure internet banking or at an ANZ branch (to avoid fees)
  • Account Name Zyteq pty ltd
  • Bank: ANZ
  • Branch Clarendon Street, South Melbourne, Victoria
  • Branch Number [BSB] 013435
  • Account Number 481578451
• credit cards are only accepted via Paypal electronic invoicing. Additional fees apply.
• unfortunately we cannot offer payment plans, lay-by or hire purchase.

Zyteq resellers

Most resellers select the products from our range that they wish to offer.  
Some products are not available through our reseller network.

Communicate AT, PO Box 389, BROOKVALE BC NSW 2100, p: 02 9948 2665, f: 02 9948 2669, m: 0426 984 100, Email: support@communicateAT.com.au

LINK-AT Adelaide, S.A. Phone: 0450 460 668 Fax: 08 8278 8671 email: office@linkassistive.com , website: http://linkassistive.com/default.htm

NOVITATECH PO Box 2438 Regency Park SA 5942 Phone: 1300 85 55 85 Fax: (08) 8243 8337 assistivetech@novita.org.au www.novitatech.org.au

SPECTRONICS Inclusive Learning Technologies® PO Box 88 Rochedale QLD 4123 Phone: (07) 3808 6833 Fax: (07) 3808 6108 email: mail@spectronicsinoz.com Web: www.spectronicsinoz.com  

TECHNICAL SOLUTIONS Australia 109 Ferndale Road SILVAN VIC 3795 Phone: (03) 9737 9000 Fax: (03) 9737 9111