In dealing with Zyteq for the majority of our Speech Generating Devices you are connecting directly with the exclusive, appointed dealer for these manufacturers.   This means that apart from importing the products, we have a close relationship with the developers, designers, trainers, engineers and other staff in these companies.  We have direct access to technical and support information and we are in frequent contact with specialist professionals and management.  For our Australian customers this provides a direct line of access to the manufacturers and a local resource, being Zyteq, with a wealth of information and answers to your questions.  If we don't know the answer we know exactly who to contact.   Zyteq is the exclusive dealer for Toby Churchill Ltd. (LightWRITER, TCL micro voice amplifier), Jabbla (Mobi 2, Tellus 4 and 5, Smart 2 and 3, Zingui, Mind Express), Logan Technologies (Proxalker, ProxPad), Sensory Software (Grid 2, Grid Pad family, PowerBox Motion, Powerbox 7), Alea (Intelligaze), Abilia (Control Omni, Control PROG, PROGress star etc) and Zabonne (Zavox reo). These companies are not simply suppliers; they are the manufacturers and have designed, developed and supported their products over a relatively long period.  They are specialist companies devoting their work to assistive technology.  

Zyteq also offers products from other companies including Ablenet, Pretorian and ZYGO-USA.

Sale or return

Some items are not available for trial. These are smaller, low cost or low support items which do not fit into our "trial program'. Please read on regarding VOICE AMPLIFIERS, which are not offered in this category.  Voice amplifiers are offered in our trial program, and we prefer that they are trialled with a Speech Pathologist supervising the use and appropriateness.  

Selected items are available on a 'sale or return' basis.  Low cost products are not available for short-term trial through our usual 'loan/trial program'.  Instead we offer them on a 'sale or return' basis.  This means they can be purchased and a new complete kit or item is supplied, and if it is unsuitable it can be returned within 14 days.  (Think of the trial period as 10 days to permit adequate postage time). A refund will be provided less the original freight cost and less any 're-stocking fee' applicable. A re-stocking fee applies if packaging or components require replacing.  If the device and accessories are returned in resalable condition, a refund will be provided less the original freight charge.  This provides the opportunity to try the device while having the option to return it if it is unsuitable (with the exception of voice amplifiers....please read on)

VOICE AMPLIFIERS are not offered in this category. While they may be purchased and returned the issues of 'used' microphones (and windsheilds) presents a hygiene issue.  If voice amplifiers are purchased on a 'sale or return' basis we reserve the right to refuse return of the microphone if it is not returned in resalable condition.  This aspect of the payment will not be refunded, and the microphone returned the the purchaser.  Our loan equipment is disinfected between uses and it is "used' equipment.  New equipment must be new.  

VOICE AMPLIFIER trials.  Please be assured that a voice amplifier trial is very worthwhile.  A Speech Pathologist can assist first with advice about whether this is the appropriate solution to a voice disorder.  An alternative treatment approach may be recommended.  Although a voice amplifier may appear to be a simple piece of equipment, it does require correct positioning and adjustment and consideration of when, where and how it will be used.  A Speech Pathologist can assist with these aspects of using the aid, for a more successful outcome.  In our experience voice amplifiers purchased without Speech Pathologist support by private individuals and without due consideration and trial find themselves returning the equipment.  We would prefer to avoid these unsuccessful experiences by re-directing interest in the voice amplifiers to a trial. 

HEAD POINTERS:  Head pointers are not available through our trial scheme. The headpointer can be purchased through the "sale or return" option, however as a 'worn' product hygiene issues are again a concern if the item is returned. If components are not in "new' condition, the head-pointer cannot be returned.  Elements can be individually replaced such as the chin cup, or velcro straps.  If elements need to be replaced the cost of these items will be deducted from the refund. 

Zyteq accepts order ONLY from within Australia.

All official orders must be in writing and may be faxed, emailed or posted.  
Orders are only freighted to Australian addresses.  Please do not place on-line orders from outside Australia.  We can assist by trying to locate your local supplier if required.

If you place an order from outside Australia we will need to refund your payment and any transaction fee we are charged will be deducted.

Your purchase - our mission

When you purchase from Zyteq, or nominate us as the supplier in your application for funding we will support the ongoing use of the equipment in our mission to make sure that everything runs smoothly.  

We offer :

• Phone support - a freecall number is available for 'over the phone' assistance with any questions you may have for example, for installing the software or troubleshooting any problems that arise
• Web support - instruction guides and tip sheets, downloads of useful resources or information where you can access them
• Face to face – training and support in your own environment with your team, by appointment when we are in your region.  Alternatively Skype can be used for on-line video support. 
• Training sessions, workshops and clinics - are held throughout the year in various locations around the country.  Some sessions are free and others have a registration fee.
• At almost any time, you can ring and chat with us. Have your equipment in front of you and we will try some quick trouble shooting on the spot to get things on track again.

Quotes

Please request official quotations by contacting Zyteq by phone or email. On-line quotes can be generated at your leisure at any time.  We are happy to discuss your quote to ensure that the correct item has been selected. It is important that configuration options, accessories and model variations are considered. A quotation is a legally binding document which is valid for 30 days. During this time Zyteq is legally bound to supply the item/s at the price quoted. Please note, only a written quote from Zyteq or our website meets this requirement. Quotes provided from other companies or  information documents from assistive technology services do not constitute an official quote from Zyteq. If your quote has expired please contact Zyteq for an updated quote.

PLEASE DO NOT BASE FUNDING SUBMISSIONS and GRANTS on our price lists without confirming pricing through an official quotation. The Online Quote is an Official Quote.  Written quotations only, are legally binding for 30 days from the date of issue. Verbal quotations are not legally binding, nor are 'quotations' of our pricing gained from other sources, for example, assistive technology resource centres.

Ordering Options

Purchase Orders from Organisations or Companies

Official Purchase Orders are accepted from organisations such as schools, hospitals, incorporated associations or companies for example. Upon receiving the order, equipment will be dispatched as soon as possible and an invoice will be issued providing 14 days payment terms. Stock remains the property of Zyteq until such time as payment is received. A Purchase Order is a legal contract from your organisation to pay on supply of goods. 

Online order

Selected products can  be ordered online and payment can be made using a credit card. This utilises the PAYPAL system but you do not need to have a Paypal account.  If you cannot make the payment online we can process the Paypal payment for you over the phone. PAYPAL offers a secure nad highly reputable system. This is a pre-payment system.  A surcharge applies to on-line purchases to cover the paypal/credit card fees.  If you wish additional items to be purchased on-line please contact us and we can add them to the on-line system.  

Personal Orders

Orders being placed by individuals who are paying privately are required to pay prior to the stock being dispatched. Payment may be by “electronic funds transfer” or cheque. See payment methods. The request must be in writing either by fax, post or email.  Credit card payments can be accepted via Paypal.  Please enquire if you wish to use this payment method. A surcharge applies to on-line purchases to cover the paypal/credit card fees.

Third Party Orders - Insurance, Trust Funds, Charitable Organisations, etc.

For these orders we require written documentation from the organisation confirming that they have approved the equipment purchase. We will contact them upon receipt of your order and re-confirm this with them. Their documentation should include your account details or reference, a contact person at the organisation, delivery and invoicing address details. In some cases pre-payment may be required. If there are any questions about your order please contact us on the free call number.

Payments

• payment should be made in full either pre-delivery or on invoice (as described).
• part payments cannot be accepted.
• payments split between two agencies (or agency and private) must both be received prior to stock being dispatched.
• cheques should be made payable to “Zyteq” - should be crossed “not negotiable” - should be posted to ZYTEQ, PO Box 190 South Melbourne VIC 3205,  with a note containing your contact details.  Money orders from Australia Post are also accepted, but please remember to include your details so we know who the payment is from.
• electronic Funds Transfer [EFT] & Direct Deposit of funds are best transferred by secure internet banking or at an ANZ branch (to avoid fees)
  • Account Name Zyteq pty ltd
  • Bank: ANZ
  • Branch Clarendon Street, South Melbourne, Victoria
  • Branch Number [BSB] 013435
  • Account Number 481578451
• credit cards are only accepted via Paypal electronic invoicing. Additional fees apply.  You do not need a Paypal account to use this facility.
• unfortunately we cannot offer payment plans, lay-by or hire purchase.