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Premium Plans

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How to start with a Premium Plan

  • Zyteq Premium Support provides packages can be purchased in combination with our software or complete systems and devices.
  • You may choose to add these plans to a device, system or software at the time of purchase
  • Premium Plans are ideal to add to a device or system which has been re-issued.
  • They can also be purchased at a later stage to suit your schedule (excluding devices or computers 5 years or older).
  • The range of packages available is designed to meet the level of support suited to various situations.  
  • Include a support plan in your funding application.

How the Premium Plans work

  • If you have a question or problem with your Zyteq software and/or hardware contact Zyteq by phone or email.
  • We will create an "event" and make a priority appointment with you or your nominated representative with one of our expert team members.
  • If your device or system is not working we can assist with trouble-shooting steps to restore operation, as an "emergency" service. (if non-operation due to damage or technical fault our repair service will be required, which is separate to the Premium Plans).
  • Each Premium Plan has accompanying "terms and conditions" and starts with an agreement.
  • Business hours are defined as Australian Eastern Standard Time Australian Eastern Standard Time and Australian Central Standard Time.
  • Australian Western Standard Time appointments available.
  • Support is provided via your choice of phone, email, Skype, screen-sharing and live-web cam.
  • On-site support and training can be provided at an additional cost.
  • Our Fair Use Policy applies
  • Taking up a Plan requires agreement to the Terms and Conditions.
Zyteq Premium Plans

Plan Item / Type

Single Event / Session

Essential
3 months

Essential
12 months (annual upfront payment)

Essential
- pay per month - cancel any time - no set-up fee

Enhanced
12 months (annual upfront payment)

Comprehensive
12 months (annual upfront payment)

Monthly cost N/A $175 $64 $485 $250 $950
TOTAL $145 per event - business hours
$175 per event - after hours
$525 $768 N/A $3000 $11400
This plan for... Anyone needing help with our software and/or hardware. Ideal for a "how to..." training session. Available for "after-hours" assistance. Anyone wanting help to set-up and start with a new system, or for a block of assistance for a planned change, development or new set-up.Ideal for re-issued software devices or systems. Anyone wanting "peace of mind" to know help can be accessed as required. Anyone wanting "peace of mind" to know help can be accessed as required, for periods of need. Anyone wanting "peace of mind" to know help can be accessed as required, with a few extras and longer hours. Anyone wanting "peace of mind" to access a wide range of support, training, and maintenance to assure the ongoing smooth implementation of your Assistive Technology.
Response time Within 2 business days Within 2 business days Within 2 business days Within 2 business days Same business day Same day
Appointment time-line Within 1-5 business days Within 1-5 business days Within 1-5 business days Within 1-5 business days Within 1-5 business days Within 1-2 business days
Hours available Business hours and after hours Business hours Business hours Business hours Extended business hours (8:00 am to 8:00 pm)

Extended business hours
Your preferred 12 hour block e.g. 7:00AM to 7:00PM, 8:00AM to 8:00PM  or 9:00AM to 9:00PM AEST.Other times: emergency only.

Resolution aim 75% of issue resolved within 5 business days. 75% of issues resolved within 5 business days. 75% of issues resolved within 5 business days. 75% of issues resolved within 5 business days. 90% of issues resolved within 5 business days. 90% of issues resolved within 2 business days.
Email "tips & tricks" for your system or software     YES YES YES YES
Email alerts for updates and upgrade options     YES   YES YES
Monthly remote "health" check of your system           YES
Store your back-up vocabulary or grid set.           YES
Pick-up your system for repair.           YES (business days only)
Replacement device or system           YES (despatched business days only)
Repair service Additional cost for labour, parts, handling and freight. Additional cost for labour, parts, handling and freight. Additional cost for labour, parts, handling and freight. Additional cost for labour, parts, handling and freight. Additional cost for labour, parts, handling and freight. Additional cost for labour, parts, and handling. (1 set of batteries included and replacement for damaged charger)
Discount for consecutive years of plan and other deals Pre-pay for 3 x events for $405 (BH)
Pre-pay for 3 x events for $475 (AH)
Extend for an additional 9 months for $525 10% discount for year 2, further 10% for year 3.      15% discount for year 2, further 10% for year 3. 
Hardware service           Includes 1 set of replacement batteries per contract.
Includes 1 replacement charger per contract.
Number of devices/systems covered ONE ONE ONE ONE Up to 2 Up to 3
Pre-agreement inspection of device or system   Hardware only: if plan is applied to re-issued device or later in the life of the device (i.e. not new). Hardware only: if plan is applied to re-issued device or later in the life of the device (i.e. not new). Hardware only: if plan is applied to re-issued device or later in the life of the device (i.e. not new). Hardware only: if plan is applied to re-issued device or later in the life of the device (i.e. not new). Hardware only: if plan is applied to re-issued device or later in the life of the device (i.e. not new).
Ideal for:
  • Grid 3 or Grid 2
  • iPad with switch interface (e.g. Applicator, Blue2, Therapy Box Switch Box)
  • PowerBox Motion
  • Grid Pads
  • Mobi 2
  • Tellus 4 or 5
  • Eye Gaze systems: Mobi 2 IntelliGaze, Tellus IntelliGaze, Grid Pad Eye, your tablet or computer with IntelliGaze or MyGaze.
  • LightWRITER
  • Allora 2
  • Zingui
  • Smart
  • Other systems by negotiation
  • Grid 3 or Grid 2
  • iPad with switch interface (e.g. Applicator, Blue2, Therapy Box Switch Box)
  • PowerBox Motion
  • Grid Pads
  • Mobi 2
  • Tellus 4 or 5
  • Eye Gaze systems: Mobi 2 IntelliGaze, Tellus IntelliGaze, Grid Pad Eye, your tablet or computer with IntelliGaze or MyGaze.
  • LightWRITER
  • Allora 2
  • Zingui
  • Smart
  • Other systems by negotiation
  • Grid 3 or Grid 2
  • iPad with switch interface (e.g. Applicator, Blue2, Therapy Box Switch Box)
  • PowerBox Motion
  • Grid Pads
  • Mobi 2
  • Tellus 4 or 5
  • Eye Gaze systems: Mobi 2 IntelliGaze, Tellus IntelliGaze, Grid Pad Eye, your tablet or computer with IntelliGaze or MyGaze.
  • LightWRITER
  • Allora 2
  • Zingui
  • Smart
  • Other systems by negotiation
  • Grid 3 or Grid 2
  • iPad with switch interface (e.g. Applicator, Blue2, Therapy Box Switch Box)
  • PowerBox Motion
  • Grid Pads
  • Mobi 2
  • Tellus 4 or 5
  • Eye Gaze systems: Mobi 2 IntelliGaze, Tellus IntelliGaze, Grid Pad Eye, your tablet or computer with IntelliGaze or MyGaze.
  • LightWRITER
  • Allora 2
  • Zingui
  • Smart
  • Other systems by negotiation
  • Grid 3 or Grid 2
  • iPad with switch interface (e.g. Applicator, Blue2, Therapy Box Switch Box)
  • PowerBox Motion
  • Grid Pads
  • Mobi 2
  • Tellus 4 or 5
  • Eye Gaze systems: Mobi 2 IntelliGaze, Tellus IntelliGaze, Grid Pad Eye, your tablet or computer with IntelliGaze or MyGaze.
  • LightWRITER
  • Allora 2
  • Zingui
  • Smart
  • Other systems by negotiation
  • Grid 3 or Grid 2
  • iPad with switch interface (e.g. Applicator, Blue2, Therapy Box Switch Box)
  • PowerBox Motion
  • Grid Pads
  • Mobi 2
  • Tellus 4 or 5
  • Eye Gaze systems: Mobi 2 IntelliGaze, Tellus IntelliGaze, Grid Pad Eye, your tablet or computer with IntelliGaze or MyGaze.
  • LightWRITER
  • Allora 2
  • Zingui
  • Smart
  • Other systems by negotiation
How to purchase: Purchase and pay-online Pre-pay online for the next 3 months, or include on your funding submission or Purchase Order. Pre-pay online for the next 12 months, or include on your funding submission or Purchase Order. Pre-pay online on a monthly basis or as needed. Pre-pay online for the next 12 months, or include on your funding submission or Purchase Order. Pre-pay online for the next 12 months, or include on your funding submission or Purchase Order.
Transfer to new owner:         If within 6 months of one year agreement, this plan is transferable.  Pre-inspection of system required. If within 7 months of one year agreement, this plan is transferable.  Pre-inspection of system required.
Attendance at Zyteq events           Invitations to attend Zyteq training, information sessions and relevant events will be provided for up to 2 people associated with the Plan for complimentary attendance. (Subject to availability).
Special rates for Grid, page set design & edit services     20% discount 20% discount 20% discount 20% discount
Costed at (but not limited to):
(in reation to Fair Use Policy)
Single event with remote session of up to 45 minutes and any follow-up instructions or resources.  Up to 4 events per 3 months each with remote session of up to 45 minutes and any follow-up instructions or resources.  Up to 3 events per month each with remote session of up to 30 minutes and any follow-up instructions or resources.  Up to 3 events per month each with remote session of up to 45 minutes and any follow-up instructions or resources. 
Up to 3 events per month each with remote session of up to 45 minutes and any follow-up instructions or resources. 
Up to 8 events per month each with remote session of up to 45 minutes and any follow-up instructions or resources. 

If you need more help please contact us.

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