To Purchase
If you want a quote or are ready to pay for your Premium Plan please head to our webshop page.
What is a Premium Support Plan?
- Zyteq's Premium Support Plan provides a series of support sessions to help you to setup and use the equipment purchased from or distributed by Zyteq.
- Premium Support Plans are designed to support you and your team with the editing, customising, set-up and use of your assistive technology.
- The number of sessions depends on which plan you have. You can start with a single session.
- If you have received a new high-tech AT system from Zyteq it is supplied with a complimentary 3-month Essentials Premium Plan.
- You can purchase a Premium Plan to help support you with equipment you already own, or to extend your access to Premium Plan sessions.
Exclusions
It is very exciting to hear about our customers' success achieved through our support sessions.
Our support is especially for Zyteq customers with products purchased directly from us.
- Premium Support Plans do not replace your individualised Allied Health advice and service.
- We are unable to supply a Premium Support Plan for devices supplied by other specialised AT suppliers.
- Specifically this exclusion refers to devices with Grid 3 installed such as Tobii I-series, Tobii Dynavox I-110, Tobii Dynavox EyeMobile 5, Tobii Dynavox EyeMobile Plus Access and other devices from Link Assistive.
- Link Assistive will be happy to provide support for your Grid 3 on their devices.
- Further excluded are the devices from Control Bionics, being the Eye Control Duo, NeuroNode Trilogy and other devices from Control Bionics.
- Control Bionics as the supplier are to provide the Grid 3 support for their devices.
- If you have purchased Grid 3 directly from Zyteq to install on your own device, Zyteq should be able to support you so long as the computer is not older than 5 years and we may need to evaluate it before starting support.
- If you have purchased Grid 3 to install on your own device from a reseller, it will be that supplier's responsibility to provide the Grid 3 support.
How to start with a Premium Plan
- Zyteq Premium Support provides packages can be purchased in combination with our software or complete systems and devices.
- You may choose to add these plans to a device, system or software at the time of purchase
- Premium plan support is generally funded in NDIS plans using capital line item 05_702288440_0124_1_2 Programming/Customisation Of Electronic Equipment
- Premium Plans are ideal to add to a device or system which has been re-issued.
- They can also be purchased at a later stage to suit your schedule (excluding devices or computers 5 years or older).
- The range of packages available is designed to meet the level of support suited to various situations.
- Include a support plan in your funding application.
How the Premium Plans work
- If you have a question or problem with your Zyteq software and/or hardware contact Zyteq by phone or email.
- We make a priority appointment with you or your nominated representative with one of our expert team members.
- If your device or system is not working we can assist with trouble-shooting steps to restore operation, as an "emergency" service. (if non-operation due to damage or technical fault our repair service will be required, which is separate to the Premium Plans).
- Each Premium Plan has accompanying "terms and conditions" and starts with an agreement.
- Business hours are defined as Australian Eastern Standard Time Australian Eastern Standard Time and Australian Central Standard Time.
- Australian Western Standard Time appointments available.
- Support is provided via your choice of phone, email, video consultation, screen-sharing and live-web cam.
- On-site support and training can be provided at an additional cost.
- Our Fair Use Policy applies
- Taking up a Plan requires agreement to the Terms and Conditions.
READY to PURCHASE?
Please head to this web page with the purchase options.
- Grid Pad 12 or 15
- iPad purchased from Zyteq, or with alternative access e.g. switch interface (e.g. Applicator, Blue2, iSwitch), Quha Zono 2, Blueline Joystick or AVAZ App.
- Grid 3
- Mobi 3
- Tellus 5 or 6
- Eye Gaze systems: Grid Pad Eye 12, Grid Pad Eye 15, Zyteq Surface bundle, Mobi 3 IntelliGaze, Tellus 5 IntelliGaze, Tellus i6.
- LightWRITER
- Allora 2
- Vibe
- Smart
- Other systems by negotiation
|
Plan Item / Type |
Single Session |
Essential |
Essential |
Enhanced |
Comprehensive |
|---|---|---|---|---|---|
| Monthly cost | N/A |
$303.33 Complimentary with high tech AAC devices. (One per device) |
$123.75 | $312.50 | $1187.50 |
| TOTAL | $245 per session - business hours $285 per session - after hours |
$910 | $1485 | $3750 | $14250 |
| This plan for... | Anyone needing help with our software and/or hardware. Ideal for a "how to..." training session. Available for "after-hours" assistance. | Anyone wanting help to set-up and start with a new system, or for a block of assistance for a planned change, development or new set-up.Ideal for re-issued software devices or systems. | Anyone wanting "peace of mind" to know help can be accessed as required. | Anyone wanting "peace of mind" to know help can be accessed as required, with a few extras and longer hours. | Anyone wanting "peace of mind" to access a wide range of support, training, and maintenance to assure the ongoing smooth implementation of your Assistive Technology. |
| Response time | Within 2 business days | Within 2 business days | Within 2 business days | Same business day | Same day |
| Appointment time-line | Within 1-5 business days | Within 1-5 business days | Within 1-5 business days | Within 1-5 business days | Within 1-2 business days |
| Hours available | Business hours and after hours | Business hours | Business hours | Extended business hours (8:00 am to 8:00 pm) |
Extended business hours |
| Resolution aim | 75% of issue resolved within 5 business days. | 75% of issues resolved within 5 business days. | 75% of issues resolved within 5 business days. | 90% of issues resolved within 5 business days. | 90% of issues resolved within 2 business days. |
| Email "tips & tricks" for your system or software | YES | YES | YES | ||
| Email alerts for updates and upgrade options | YES | YES | YES | ||
| Monthly remote "health" check of your system | YES | ||||
| Store your back-up vocabulary or grid set. | YES | ||||
| Pick-up your system for repair. | YES (business days only) | ||||
| Replacement device or system | YES (despatched business days only) | ||||
| Repair service | Additional cost for labour, parts, handling and freight. | Additional cost for labour, parts, handling and freight. | Additional cost for labour, parts, handling and freight. | Additional cost for labour, parts, handling and freight. | Additional cost for labour, parts, and handling. (1 set of batteries included and replacement for damaged charger) |
| Discount for consecutive years of plan and other deals | 15% discount for year 2, further 10% for year 3. | ||||
| Hardware service | Includes 1 set of replacement batteries per contract. Includes 1 replacement charger per contract. |
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| Number of devices/systems covered | ONE | ONE | ONE | Up to 2 | Up to 3 |
| Pre-agreement inspection of device or system | Hardware only: if plan is applied to re-issued device or later in the life of the device (i.e. not new). | Hardware only: if plan is applied to re-issued device or later in the life of the device (i.e. not new). | Hardware only: if plan is applied to re-issued device or later in the life of the device (i.e. not new). | Hardware only: if plan is applied to re-issued device or later in the life of the device (i.e. not new). | |
| Ideal for: |
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| How to purchase: | Purchase and pay-online | Pre-pay online for the next 3 months, or include on your funding submission or Purchase Order. | Pre-pay online for the next 12 months, or include on your funding submission or Purchase Order. | Pre-pay online for the next 12 months, or include on your funding submission or Purchase Order. | Pre-pay online for the next 12 months, or include on your funding submission or Purchase Order. |
| Transfer to new owner: | If within 6 months of one year agreement, this plan is transferable. Pre-inspection of system required. | If within 7 months of one year agreement, this plan is transferable. Pre-inspection of system required. | |||
| Attendance at Zyteq events | Invitations to attend Zyteq training, information sessions and relevant events will be provided for up to 2 people associated with the Plan for complimentary attendance. (Subject to availability). | ||||
| Special rates for Grid, page set design & edit services | 20% discount | 20% discount | |||
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Costed at (but not limited to):
(in relation to Fair Use Policy)
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Single session with remote session of up to 45 minutes + 15 minutes follow-up instructions or resources. | 4 sessions: 1 x Introductory session + 3 sessions; each up to 45 minutes + 15 minutes follow-up instructions or resources. Expires at 3 months or 4 sessions whichever comes first. | 13 sessions: 1 x Introductory session + 12 sessions; each up to 45 minutes + 15 minutes follow-up instructions or resources. Expires at 12 months or 13 sessions whichever comes first. | Up to 3 events per month each with remote session of up to 45 minutes + 15 minutes follow-up instructions or resources. | Up to 8 events per month each with remote session of 45 minutes + 15 minutes follow-up instructions or resources. |