Zyteq is a Registered Provider for NDIS.
Our Provider number is: 4050000778
Please scroll down for Help with AT Template ▼
Please watch the video to understand more about how the procedure works.
The equipment we provide generally comes under the Assistive Technology category.
We offer device hire, training, support and repairs which can be funded by NDIS also.
If you are ready to order please go to our NDIS Order Form / Service Agreement link here.
- Your NDIS Participant number
- Plan Dates
- Know how your plan is managed: Agency Managed (by NDIA), Plan Managed (by an organisation) or Self-Managed
- Know which equipment or services have been approved in your plan.
- Low cost and low risk items (Level 1) should be able to be purchased directly through the Daily Adaptive Equipment funds from the core budget. This means the Participant claims the cost for the item through the NDIS portal.
- Assessment & Quote: Our high tech devices come under the complex category for Assistive Technology and generally need an assessment first which includes equipment trialling. Once the preferred device is selected a quote can be requested from Zyteq. The funds for the purchase are added to the plan by the Participant, LAC, NDIA staff member or support coordinator along with the quote for the items required.
Please contact Zyteq if you have any questions. Phone (03) 9696 2944 or email to [email protected]
For the AT Assessment Template: Warranty and Australian Standards
Do Zyteq AT products comply with relevant Australian AT Standards (or ISO AT standards)?
For most equipment supplied by Zyteq there are no relevant Australian AT Standards (or ISO AT standards) applicable to these assistive technologies.
Warranty
Most Zyteq devices come with a standard 2 year warranty. Warranty covers manufacturing related defects, but this does not cover breakage, damage or “wear and tear”.
Specific Product Warranty Periods
Abilia products (LightWRITER) 2 year warranty against manufacturing defaults. The warranty does not cover cosmetic damages that do not affect functionality
Ablenet products – up to 2 years limited manufacturer’s warranty from the original purchase date. This warranty covers defects in materials and manufacturing for two full years from the date of purchase.
Alea Technologies - (IntelliGaze) 2 year warranty against manufacturing defaults
Apple iPad – 1 year warranty against manufacturing defaults and an additional 2 year AppleCare+ accidental damage, which covers two incidents of accidental damage.
BJ Live! - 2 year warranty against manufacturing defaults
Jabbla Devices (Vibe, Tellus, Allora) 2 year warranty against manufacturing defaults. This does not include usual wear and tear, perishable and external accessories and batteries, damage to touchscreen/displays and accidental/neglect damage.
Logan (Proxpad/Talker) - 2 year warranty against manufacturing defaults
Modhose - 1 year warranty against manufacturing defaults.
Pretorian Technologies - 2 year warranty against manufacturing defaults
Quha products - 2 year warranty against manufacturing defaults, the warranty does not cover the possible battery of the product.
Rehadapt Mounts 2 year warranty against manufacturing defaults.
Smartbox Devices (Grid Pads) 2 year warranty against manufacturing defaults. This does not include usual wear and tear, perishable and external accessories and batteries, damage to touchscreen/displays and accidental/neglect damage.
Surface Pro and Surface Go - Our Surface devices are supplied with Microsoft Extended Hardware Service providing 3 years commercial warranty and allows for up to 2 claims within this period for accidental damage.
For any products not listed above please make contact with Zyteq at [email protected]
Warranty Repairs
Most Zyteq Assistive Technology originates from Europe and U.S.A. where manufacturer limited 2 year warranties are standard.
Warranties are limited to "manufacturing" related issues, specifically warranty against defects in materials and manufacturing.
Generally, wear and tear which requires periodic repair and replacement is not covered by warranty.
Excluded from warranty are defects or damage that result from:
- (a) incorrect or unsuitable operation, storage, misuse or abuse, accident or neglect,
- (b) exposure to or contact with liquid, water, rain, extreme humidity or heavy perspiration, saliva, sand, dirt or debris, extreme heat, or food;
- (c) subjecting the products to abnormal usage or conditions; or
- (d) other acts which are not the fault of the manufacturer.
Repairs and service
If you have Zyteq equipment requiring repair, please check the repair information on our website to determine which situation applies to you and proceed accordingly.
Please contact Zyteq at [email protected] prior to sending any equipment for repair.
AT provision
In general items are dispatched within 2-4 weeks of ordering and some equipment is held in stock and may be available earlier than 2 weeks.