For customers purchasing our AAC devices we are here to support you with:
- Level 1 support for the life of the device.
- A 3-month Premium Support Plan
- 1 or 2-year Manufacturer’s Limited Warranty (for product specific details see below)
- MS Surface Bundles have the Extended hardware service,
Zyteq warrants its products against defects in materials and workmanship on behalf of our manufacturers and suppliers. Perishables, external accessories and batteries are excluded from this warranty.
Warranty Conditions
This warranty only applies if:
- the equipment has been purchased in Australia from Zyteq.
- in the opinion of Zyteq's service technicians and/or with consultation with the manufacturer, the product has not been damaged by accident, abuse, misuse or misapplication, Acts of God, or as a result of service or modification by other than our authorised service technicians.
- the original serial number of the equipment can be identified.
Exceptions: Some products carry an “extended service warranty” which covers more than defects and workmanship. These warranties cover all repair needs, even if resulting from damage or impact, for the life of the warranty period, so long as the unit is returned to Zyteq. Loss and theft is not covered.
Warranty Claim
Please report the suspected problem to Zyteq immediately. Zyteq staff will provide instructions as to how to proceed to ensure the most expedient, cost-effective repair.
Specific Product Warranty Periods
Most Zyteq devices come with a standard 2 year warranty. Warranty covers manufacturing related defects, but this does not cover breakage, damage or “wear and tear”.
Smartbox
- Grid Pad 13/Grid Pad 16/Grid Pad Go - 3 year warranty against manufacturing defects. Does not cover accidental damage.
- Grid Pad 10s - 2 year warranty against manufacturing defects. Does not cover accidental damage.
- Talk Pad - 2 year warranty against manufacturing defects on Talk Pad case. 12 month warranty on tablet - Applecare can be purchased directly from Apple for more comprehensive coverage.
Abilia - 2 year warranty against manufacturing defects. The warranty does not cover cosmetic damages that do not affect functionality
Ablenet – up to 2 years limited manufacturer’s warranty from the original purchase date. This warranty covers defects in materials and manufacturing for two full years from the date of purchase.
Alea Technologies - 2 year warranty against manufacturing defects
Apple iPad – 1 year warranty against manufacturing defects
BJ Live! - 2 year warranty against manufacturing defects
Jabbla - 2 year warranty against manufacturing defects. This does not include usual wear and tear, perishable and external accessories and batteries, damage to touchscreen/displays and accidental/neglect damage.
Modhose - 1 year warranty against manufacturing defects.
Pretorian Technologies - 2 year warranty against manufacturing defects
Quha - 2 year warranty against manufacturing defects, the warranty does not cover the possible battery of the product.
Rehadapt Mounts - 2 year warranty against manufacturing defects.
Surface Pro and Surface Go - Our Surface devices are supplied with a 2 year Commercial Warranty and Microsoft's Extended Hardware Service providing 3 years warranty and allows for up to 2 claims within this period for accidental damage.
For any products not listed above please make contact with Zyteq at [email protected]
