Before sending any equipment:
Please contact Zyteq first. Many issues can be resolved remotely, saving time and cost.
Step 1: Identify Your Situation
Device is damaged and not working
- Funded device (e.g. NDIS): Contact your funding provider first.
- Not funded or unsure: Call Zyteq with your serial number.
- Private repairs: Call us for next steps.
- Warranty: Some devices include extended warranties. Contact us to check.
Device not working correctly
Call Zyteq for troubleshooting. Many issues can be resolved over the phone.
Important: Back up all data before sending your device. Data may be lost during repair.
Step 2: Sending Your Device
If a return is required, we will issue a Repair Authorisation (RA).
Include the following:
- Contact name, phone, and email
- Return address
- RA number and serial number
- Clear description of the issue
- Payment details or instructions
Packaging Guidelines
- Use a sturdy box (not a satchel)
- Protect the screen and device
- Ensure contents do not move in transit
- No shredded paper
- Include accessories only if relevant
Send To
Zyteq
E4, 63–85 Turner Street
Port Melbourne VIC 3207
Payment & Quotes
- Repairs must be paid before return
- Payment options: Credit card, bank transfer, or purchase order (approved organisations)
Quotes
- Available before or after inspection
- Diagnostic fee applies if repair does not proceed (~$280 typical)
- Quotes valid for 30 days
Warranty
- Standard manufacturer warranty
- Covers defects in materials and workmanship
- Does not cover damage, misuse, or wear and tear
Support Options
- Basic support: Included with major systems
- Premium plans: Priority support, training, and maintenance
- Many issues can be resolved remotely
Plan for Repair Costs
We recommend budgeting for repairs to:
- Avoid delays
- Support funding applications (e.g. NDIS)
- Understand expected costs
