At Zyteq, we offer a short-term trial through our READY pathway to help determine the suitability of our products. This allows you to compare them with other options and decide if it will meet your needs. However, some items—typically low-cost or low-support products—are not available for trial.
For low-cost products, we offer a purchase or return option instead. This means you can buy the item, try it for up to 14 days, and return it if unsuitable. A shipping and handling fee, as outlined below, will be deducted from any refund or credit . An additional restocking fee of at least 15% may apply if the product or packaging is damaged.
Shipping and handling fees for returned items depend on the items value and are as follows:
Up to $100: $33
$101-1,000: $55
$1,001-5,000: $77
Over $5,000: $132
Heavy items (10kg or more): $165
For voice amplifiers, microphones come with a hygiene barrier that must remain intact during the trial. If removed, the microphone cannot be returned, and the purchaser will retain it.
