To book your dedicated time with one of our experienced team members to provide assistance or support, please choose the type of call that best suits your enquiry.
By choosing the type of call that best suits your needs, you will be matched with the best team member to assist.
Quick link buttons
or scroll down to work out your call type
Booking Options
1. Review Call
During a Review call, our Assistive Technology Consultant will discuss your current technology, your needs and the next steps to finding the most suitable technology options. Our team are qualified Allied Health professionals, such as Speech Pathologists or Occupational Therapists and have the experience and knowledge to ensure the most appropriate options are found. One call is appropriate for discussing the needs of one person so book multiple calls, if needed.
NOTE! Our team are not able to provide over-the-phone assessments but our aim is to start the process towards evaluation for technology.
2. Technical Support (Level 1)
Our technical support calls assist you with basic technical issues on a device purchased from Zyteq. One of our technical support team will work with you remotely, via phone or video call, to answer any technical questions or diagnose and resolve any issues, if possible. For issues that cannot be resolved during the call, we will gather additional information to escalate the issue, usually with the manufacturer.
This Level 1 support is provided for the lifetime of devices supplied by Zyteq. Level 1 support is limited to basic technical issues with more complex issues requiring a Premium Support Plan. For details on the scope of Level 1 Support and Premium Plan Support, please head to our webpage on support at this link.
NOTE! Our technical support team cannot assist with any pre-purchase enquiries and will direct these to the next available Review Call date.
3. Premium Support Plan Call
If you have a Premium Support Plan you can go ahead and book your session here. Premium Support Plans are supplied with new devices and can be purchased separately so if you are not sure about the status of your Premium Support Plan please email so we can check for you. Please email [email protected] to check the status of your Premium Support Plan if you are not sure. Otherwise, please go ahead and book your time.
Choose between a phone call or a video call via Zoom.
4. Enquire About Trialing Equipment
If you would like to discuss trialling equipment, please book this call:
- When you select the buttons above you will be taken to our calendar bookings page.
- Here you can choose a time that suits you and book the appointment.
- This means that the time with one of our team members is allocated and dedicated to your call.
Thank you very much for booking your call.
Why We Introduced Booked Calls
- We have a Reception Service where calls are received by a team who is trained in directing our calls, booking calls, and providing information where that’s appropriate.
- Booked Calls mean you can have a dedicated time with the right person to help you. It is important to book the right type of call, which will be linked to the best team member/s to assist.
- You get dedicated time so we can maximise the benefit of our time together. You can be prepared for the call, and we can be prepared for the call.
All of these things mean that you can expect the same awesome support from the team you know at Zyteq and you will:
- Speak to the right person for the enquiry you have
- Get your device up and running as quickly as possible so it can serve its purpose.
Thank you, again, for booking your call.