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Premium Plans - Support, Training & Maintenance

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Premium Plans - Support, Training & Maintenance

We know when you rely on assistive technology you want it to work!  
You need it to work for you and to do what you want it to do!
Who is available to assist with your software or equipment if you have a question or a problem?
Small questions or problems can become magnified if there is no-one to help or you don’t have the time to search for a solution yourself.

Level 1 support is included with purchase of Zyteq’s major systems.  This is defined as “basic issues and questions of a straight-forward and simple nature,” and it is available during business hours (AEST).  Free advice and support is also available where instructions and resources are provided for a "do-it-yourself" solution. Many useful support instructions and troubleshooting strategies are located on our website, which is continuously accessible. If however, you would like priority assistance dedicated to your more complex question or problem we hope you will find a plan here to suit.

Why sign-up for a Zyteq Premium Plan?

1. Receive expert support and assistance provided by your team at Zyteq.

2. Choose your preferred level of support.

3. Know who to call for all your questions or problems.

4. Access support after business hours

5. Add a support plan to new or re-issued equipment to get the most out of it.

6. Save time, reduce frustration and ensure smooth operation.

How to start with a Premium Plan

  • Zyteq Premium Support provides packages can be purchased in combination with our software or complete systems and devices.
  • You may choose to add these plans to a device, system or software at the time of purchase
  • Premium Plans are ideal to add to a device or system which has been re-issued.
  • They can also be purchased at a later stage to suit your schedule (excluding devices or computers 5 years or older).
  • The range of packages available is designed to meet the level of support suited to various situations.  
  • Include a support plan in your funding application.

How the Premium Plans work

  • If you have a question or problem with your Zyteq software and/or hardware contact Zyteq by phone or email.
  • We will create an "event" and make a priority appointment with you or your nominated representative with one of our expert team members.
  • If your device or system is not working we can assist with trouble-shooting steps to restore operation, as an "emergency" service. (if non-operation due to damage or technical fault our repair service will be required, which is separate to the Premium Plans).
  • Each Premium Plan has accompanying "terms and conditions" and starts with an agreement.
  • Business hours are defined as Australian Eastern Standard Time Australian Eastern Standard Time and Australian Central Standard Time.
  • Australian Western Standard Time appointments available.
  • Support is provided via your choice of phone, email, Skype, screen-sharing and live-web cam.
  • On-site support and training can be provided at an additional cost.
  • Our Fair Use Policy applies
  • Taking up a Plan requires agreement to the Terms and Conditions.
Zyteq Premium Plans

Plan Item / Type

Single Event / Session

Essential
3 months

Essential
12 months (annual upfront payment)

Essential
- pay per month - cancel any time - no set-up fee

Enhanced
12 months (annual upfront payment)

Comprehensive
12 months (annual upfront payment)

Monthly cost N/A $175 $64 $485 $250 $950
TOTAL $145 per event - business hours
$175 per event - after hours
$525 $768 N/A $3000 $11400
This plan for... Anyone needing help with our software and/or hardware. Ideal for a "how to..." training session. Available for "after-hours" assistance. Anyone wanting help to set-up and start with a new system, or for a block of assistance for a planned change, development or new set-up. Ideal for re-issued software devices or systems. Anyone wanting "peace of mind" to know help can be accessed as required. Anyone wanting "peace of mind" to know help can be accessed as required, for periods of need. Anyone wanting "peace of mind" to know help can be accessed as required, with a few extras and longer hours. Anyone wanting "peace of mind" to access a wide range of support, training, and maintenance to assure the ongoing smooth implementation of your Assistive Technology.
Response time Within 2 business days Within 2 business days Within 2 business days Within 2 business days Same business day Same day
Appointment time-line Within 1-5 business days Within 1-5 business days Within 1-5 business days Within 1-5 business days Within 1-5 business days Within 1-2 business days
Hours available Business hours and after hours Business hours Business hours Business hours Extended business hours (8:00 am to 8:00 pm)

Extended business hours
Your preferred 12 hour block e.g. 7:00AM to 7:00PM, 8:00AM to 8:00PM  or 9:00AM to 9:00PM AEST.Other times: emergency only.

Resolution aim 75% of issue resolved within 5 business days. 75% of issues resolved within 5 business days. 75% of issues resolved within 5 business days. 75% of issues resolved within 5 business days. 90% of issues resolved within 5 business days. 90% of issues resolved within 2 business days.
Email "tips & tricks" for your system or software     YES YES YES YES
Email alerts for updates and upgrade options     YES   YES YES
Monthly remote "health" check of your system           YES
Store your back-up vocabulary or grid set.           YES
Pick-up your system for repair.           YES (business days only)
Replacement device or system           YES (despatched business days only)
Repair service Additional cost for labour, parts, handling and freight. Additional cost for labour, parts, handling and freight. Additional cost for labour, parts, handling and freight. Additional cost for labour, parts, handling and freight. Additional cost for labour, parts, handling and freight. Additional cost for labour, parts, and handling. (1 set of batteries included and replacement for damaged charger)
Discount for consecutive years of plan and other deals Pre-pay for 3 x events for $405 (BH)
Pre-pay for 3 x events for $475 (AH)
Extend for an additional 9 months for $525 10% discount for year 2, further 10% for year 3.      15% discount for year 2, further 10% for year 3. 
Hardware service           Includes 1 set of replacement batteries per contract.
Includes 1 replacement charger per contract.
Number of devices/systems covered ONE ONE ONE ONE Up to 2 Up to 3
Pre-agreement inspection of device or system   Hardware only: if plan is applied to re-issued device or later in the life of the device (i.e. not new). Hardware only: if plan is applied to re-issued device or later in the life of the device (i.e. not new). Hardware only: if plan is applied to re-issued device or later in the life of the device (i.e. not new). Hardware only: if plan is applied to re-issued device or later in the life of the device (i.e. not new). Hardware only: if plan is applied to re-issued device or later in the life of the device (i.e. not new).
Ideal for:
  • Grid 3 or Grid 2
  • iPad with switch interface (e.g. Applicator, Blue2, Therapy Box Switch Box)
  • PowerBox Motion
  • Grid Pads
  • Mobi 2
  • Tellus 4 or 5
  • Eye Gaze systems: Mobi 2 IntelliGaze, Tellus IntelliGaze, Grid Pad Eye, your tablet or computer with IntelliGaze or MyGaze.
  • LightWRITER
  • Allora 2
  • Zingui
  • Smart
  • Other systems by negotiation
  • Grid 3 or Grid 2
  • iPad with switch interface (e.g. Applicator, Blue2, Therapy Box Switch Box)
  • PowerBox Motion
  • Grid Pads
  • Mobi 2
  • Tellus 4 or 5
  • Eye Gaze systems: Mobi 2 IntelliGaze, Tellus IntelliGaze, Grid Pad Eye, your tablet or computer with IntelliGaze or MyGaze.
  • LightWRITER
  • Allora 2
  • Zingui
  • Smart
  • Other systems by negotiation
  • Grid 3 or Grid 2
  • iPad with switch interface (e.g. Applicator, Blue2, Therapy Box Switch Box)
  • PowerBox Motion
  • Grid Pads
  • Mobi 2
  • Tellus 4 or 5
  • Eye Gaze systems: Mobi 2 IntelliGaze, Tellus IntelliGaze, Grid Pad Eye, your tablet or computer with IntelliGaze or MyGaze.
  • LightWRITER
  • Allora 2
  • Zingui
  • Smart
  • Other systems by negotiation
  • Grid 3 or Grid 2
  • iPad with switch interface (e.g. Applicator, Blue2, Therapy Box Switch Box)
  • PowerBox Motion
  • Grid Pads
  • Mobi 2
  • Tellus 4 or 5
  • Eye Gaze systems: Mobi 2 IntelliGaze, Tellus IntelliGaze, Grid Pad Eye, your tablet or computer with IntelliGaze or MyGaze.
  • LightWRITER
  • Allora 2
  • Zingui
  • Smart
  • Other systems by negotiation
  • Grid 3 or Grid 2
  • iPad with switch interface (e.g. Applicator, Blue2, Therapy Box Switch Box)
  • PowerBox Motion
  • Grid Pads
  • Mobi 2
  • Tellus 4 or 5
  • Eye Gaze systems: Mobi 2 IntelliGaze, Tellus IntelliGaze, Grid Pad Eye, your tablet or computer with IntelliGaze or MyGaze.
  • LightWRITER
  • Allora 2
  • Zingui
  • Smart
  • Other systems by negotiation
  • Grid 3 or Grid 2
  • iPad with switch interface (e.g. Applicator, Blue2, Therapy Box Switch Box)
  • PowerBox Motion
  • Grid Pads
  • Mobi 2
  • Tellus 4 or 5
  • Eye Gaze systems: Mobi 2 IntelliGaze, Tellus IntelliGaze, Grid Pad Eye, your tablet or computer with IntelliGaze or MyGaze.
  • LightWRITER
  • Allora 2
  • Zingui
  • Smart
  • Other systems by negotiation
How to purchase: Purchase and pay-online Pre-pay online for the next 3 months, or include on your funding submission or Purchase Order. Pre-pay online for the next 12 months, or include on your funding submission or Purchase Order. Pre-pay online on a monthly basis or as needed. Pre-pay online for the next 12 months, or include on your funding submission or Purchase Order. Pre-pay online for the next 12 months, or include on your funding submission or Purchase Order.
Transfer to new owner:         If within 6 months of one year agreement, this plan is transferable.  Pre-inspection of system required. If within 7 months of one year agreement, this plan is transferable.  Pre-inspection of system required.
Attendance at Zyteq events           Invitations to attend Zyteq training, information sessions and relevant events will be provided for up to 2 people associated with the Plan for complimentary attendance. (Subject to availability).
Special rates for Grid, page set design & edit services     20% discount 20% discount 20% discount 20% discount
Costed at (but not limited to):
(in relation to Fair Use Policy)
Single event with remote session of up to 45 minutes and any follow-up instructions or resources.  Up to 4 events per 3 months each with remote session of up to 45 minutes and any follow-up instructions or resources.  Up to 3 events per month each with remote session of up to 30 minutes and any follow-up instructions or resources.  Up to 3 events per month each with remote session of up to 45 minutes and any follow-up instructions or resources. 
Up to 3 events per month each with remote session of up to 45 minutes and any follow-up instructions or resources. 
Up to 8 events per month each with remote session of up to 45 minutes and any follow-up instructions or resources. 

Premium Plan - Terms and Conditions document (PDF download)

Premium Plan - Website table and pricing  (PDF download)

Part Code Part Name / Description Price GST
PREMIUM PLANS - SINGLE EVENT
PP-ES Premium Plan - per event / session - Business Hours

Premium Plan - per event / session - business hours. Please do not pay before you have secured a remote appointment.

$145 $0.00
Purchase / Quote
PP-ES-AH Premium Plan - per event / session - After Hours

Premium Plan - per event / session - After Hours.  Please do not pay before you have secured a remote appointment.

$175 $0.00
Purchase / Quote
PP-ESx3 Premium Plan - Per Event x 3 package - Business Hours

Premium Plan - Per Event / Session x 3 package - business hours. Purchase and pay-online or add to your funding submission or Purchase Order by including in your QUOTE.

$405 $0.00
Purchase / Quote
PP-ESx3-AH Premium Plan - Per Event / Session x 3 package - After Hours

Premium Plan - Per Event / Session x 3 package - after hours. Purchase and pay-online or add to your funding submission or Purchase Order by including in your QUOTE.

$475 $0.00
Purchase / Quote
PP-E3 Premium Plan - Essential 3 months

Premium Plan - Essential 3 months. Pre-pay online for the next 3 months, or include on your funding submission or Purchase Order, by adding to your QUOTE.

$525 $0.00
Purchase / Quote
PREMIUM PLANS - 3 months or 12 months
PP-E12 Premium Plan - Essential 12 months

Premium Plan - Essential 12 months. Pre-pay online for the next 12 months, or include on your funding submission or Purchase Order, by including in your QUOTE

$768 $0.00
Purchase / Quote
PP-ENH12 Premium Plan - Enhanced 12 months

Premium Plan - Enhanced 12 months. Pre-pay online for the next 12 months, or include on your funding submission or Purchase Order, by including in your QUOTE

$3000 $0.00
Purchase / Quote
PP-E12-CA Premium Plan - Essential 12 months - cancel anytime

Premium Plan - Essential 12 months: cancel anytime. Pre-pay online by the month, for as long as required.

$485 $0.00
Purchase / Quote
PP-C12-Y1 Premium Plan - Comprehensive - Year 1

Premium Plan - Comprehensive - Year 1. Pre-pay by including on your funding submission or Purchase Order.

$11400 $0.00
Quote only
PP-C12-Y1-CC Premium Plan - Comprehensive - Year 1 - online payment

Premium Plan - Comprehensive - Year 1. Online payment including 2% online payment gateway fee.

$11628 $0.00
Purchase / Quote

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