How to provide Feedback and/or a Complaint to Zyteq?
Zyteq Pty. Ltd. (Zyteq) is committed to providing high quality service delivery to all its customers.
All feedback, compliments and complaints from our customers are valued as they provide Zyteq with an opportunity to review and improve its services and systems.
We want to know from you if our service meets your expectations, what worked well, what could be improved and importantly when the service was not at the expected level.
We are committed to acknowledging complaints received within 2 business days and strive to reach a resolution that keeps you involved in every decision made.
At Zyteq, complaints are resolved in a fair, efficient, and timely manner, that does not impact your ongoing relationship with Zyteq.
Ways to provide feedback
In person/verbally
- Speak to our Client Service Coordinator or any team member
- Call our Customer Enquiry Service on (03) 9696 2944 or 1800 818 353
Written
- You can send as a message online at on the Contact Us page and
- Send us an email at [email protected] and we will get back to you within 24-48 hours
- Send a note to our postal address: Zyteq, PO Box 190, South Melbourne, VIC, 3205
Download our form
- Our form is available here and also sent out by email following various points of contact with the team. It is not necessary to use this form because Zyteq welcomes feedback provided in any format.
- The form is linked here as a MSWord document.
- Link to MS Word form.
Please let us know if you have any preferred communication method so we can arrange this for you. You can also provide feedback anonymously.
NDIS participants can also make a complaint to the NDIS Quality and Safeguards Commission
Telephone: 1800 035 544 (free call from landlines)
TTY: Telephone: 133 677
Translating and Interpreting Service: 131 450
Website: https://www.ndiscommission.gov.au/about/complaints-ndis-commission